Onsite Support
No need to employ a full-time IT staff!
EvoSoft can provide you with IT support for a fraction of the cost of a full-time IT professional. We manage day-to-day IT Services, provide impartial advice regarding IT related business issues and deliver exceptional value for money.
We take complete responsibility for our customer’s overall IT requirements, meaning it is our job to make sure your IT network is working. If you already have an in-house IT team we can also act as an extension of this, deploying third-line technical support and expert advice when you need it.
Our dedicated team of engineers can rapidly access your end-user systems from our Network Operations Centre (NOC), providing an immediate response to issues as they occur. Our helpdesk is operated by experienced IT professionals who have a pool of knowledge and experience to ensure the fastest turnaround on your IT related problems.
Proactive Onsite Support
There are huge cost saving benefits to remote desktop support, but sometimes you need to see someone in person who will look at your systems and proactively advise you on where things can be improved. We can send an engineer to visit you onsite quarterly, monthly or at your discretion.
A proactive onsite visit helps us to make sure you, the end user, are truly happy with the service you are receiving. Some issues are not always visible through remote support and maintaining your confidence is critical to us. We believe that if we can help make you a happy user, then you will be a productive user.
Out of hours contact
Our technical support team is available Monday to Friday from 9:00am to 6:00pm. Out of hours your call will be answered by our call centre who will be able to take your details, which will be dealt with the next working day. If you have an out of hours support contract. Your call will directed to our emergency number and dealt with by one of our support team. Call: 0161 850 8008 to speak to our team.
