Outsourced Service Desk

You may already have an internal IT team, and that’s great – we can support them too!  We work with many clients who already have their own dedicated internal IT teams.  We can assist them with projects, provide quotations for IT equipment and provide advice and guidance whenever they need it.

We are Microsoft Partners, so we can obtain Microsoft support for particularly difficult or unusual problems and assist your IT teams to resolve these.  Our typical support package covers the following:

• phone, email, remote support and on-site visits
• proactive monitoring of your servers and network infrastructure including backups, performance, disk space usage, event logs, connectivity, memory and other performance data
• proactive monitoring of your internet connection including how well your internet line is performing and at what speed
• out-of-hours emergency support 24-hours a day, seven days a week, 365 days a year