EvoSoft 1U VOIP Phone System – Powered by 3CX

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EvoSoft 1U VOIP Phone System – Powered by 3CX

0 out of 5

£16,999.00 £15,999.00

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Description

Boost Productivity with Contact Centre Software
Contact center software enables call center agents to access all the information and knowledge about a customer’s history, emanating from across various communication channels. A business telephone system that includes contact center features guarantees better collaboration and improved efficiency of employees while boosting customer service and support.

With omnichannel contact center features all included with 3CX PRO ENTERPRISE, there’s no need for costly third-party add-ons or expansions. With easy, server-side CRM integration your favorite applications can work together seamlessly with just a few clicks from the management console.

Easy Upgrade for More Customers

3CX PRO is an easy “in place” license upgrade that unlocks powerful features to allow your business to run more efficiently. It improves your customer service experience with contact center features as well as advanced reports, CRM integration, inbuilt failover and more.

  • Manage staff performance with advanced call reports

  • Resolve caller ID to customer records from Office 365, databases or CRMs

  • Microsoft Exchange integration

  • Integrated video conferencing for up to 100 participants

 

Improved productivity with CRM, ERP & AIS Integration

3CX PRO integrates with popular CRM systems out of the box. Staff can save time using click-to-call from customer records and customer call history. Management can view staff activity with detailed automatic inbound and outbound calls journalling.

  • Click-to-Call – Launch calls straight from the CRM application

  • Call Pop-ups – Calls are automatically linked to a customer record

  • Call Journals – All calls are logged as call records in the CRM

  • Integrates with Salesforce, Office 365, Freshdesk and more

    Call Center Features, Remote Bridges and More

    3CX PRO offers advanced contact and call center technology previously only available to enterprises. Get additional queue strategies and WebRTC web conferencing for free for up to 100 participants at an affordable price.

    • Customers can hang up and keep their position in the queue

    • Inbuilt Fail Over functionality

    • View the presence of colleagues in remote offices

    • Implement a full blown Contact Center at a fraction of the cost