Thank you for visiting the EvoSoft Help Centre. We offer several different support methods, such as e-mail, live chat, phone and our Knowledge Base articles.
As clients you can use this online area to raise support tickets and alert us of any existing or ongoing problems with your overall infrastructure, network or multitude of devices.
All support tickets will be dealt with in a timely manner by our 1st line support team with the aim of quickly fixing the issue via our remote telephone or ‘take control’ support service. We find that 90% of support issues can be solved at this stage.
More complex issues will be escalated to our 2nd or even 3rd line support teams for one of highly trained technical engineers to deal with.No matter how small or large your support issue, we will endeavour to keep you updated every step of the way.
In order to streamline support requests and better serve you, EvoSoft uses a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
Out of hours contact
Our technical support team is available Monday to Friday from 9:00am to 6:00pm. Out of hours your call will be answered by our call centre who will be able to take your details, which will be dealt with the next working day. If you have an out of hours support contract. Your call will directed to our emergency number and dealt with by one of our support team. Call: 0161 850 8008 to speak to our team.